Return & Refund Policy

Last updated: October 24, 2026

This policy applies to purchases made through Juneria at juneria.co.uk. Nothing in this policy limits any mandatory rights available to UK consumers.

30-Day Return Period

Juneria accepts eligible return requests within 30 calendar days after delivery. Items should be returned unused, unworn, unwashed, and with original packaging, tags, and accessories where reasonably possible.

UK Cancellation Rights

For most goods bought online, UK consumers have a statutory right to cancel within 14 days after receiving the goods. After notifying us of cancellation, the goods should normally be returned within the following 14 days, subject to applicable legal exceptions.

Starting a Return

  1. Email support@juneria.com with your order number, the item concerned, and the reason for the return.
  2. Wait for return authorisation and instructions before sending anything.
  3. Use a trackable return service where appropriate.

Our registered business address is not a return address. Our support team will provide the appropriate return instructions and return address.

Return Shipping

Where the return is a change-of-mind return, the customer may be responsible for return shipping where permitted by law and where this was communicated before purchase. For verified damaged, defective, or incorrect items, Juneria will provide an appropriate remedy and, where applicable, reasonable return arrangements.

Damaged, Defective, or Incorrect Items

Please contact us as soon as possible with your order number, a description of the issue, and photographs where helpful. Your statutory rights in relation to faulty or misdescribed goods are not affected.

Refunds

Approved refunds are returned to the original payment method. Where UK statutory cancellation rights apply, refunds will be processed within the legally required timeframe after the returned goods are received or evidence of return is provided, as applicable.

Exceptions

Certain items may be excluded from change-of-mind returns where the law permits, including personalised goods or sealed hygiene-sensitive goods after the seal has been broken. Faulty goods remain subject to applicable consumer rights.

Contact

Email support@juneria.com.