FAQ

Welcome to Juneria’s Frequently Asked Questions page for our UK store.

What currency do you use?

Prices on juneria.co.uk are displayed in pounds sterling (GBP) unless clearly stated otherwise.

How long does order processing take?

Orders are normally processed within 1–3 business days.

How long does delivery take?

Estimated total delivery time is generally 4–10 business days from the order date, including processing and transit time.

How much does shipping cost?

Available shipping options and any applicable charges are displayed at checkout before payment.

How can I track my order?

Use our Track Your Order page with the tracking number from your shipping-confirmation email.

What payment methods do you accept?

The payment methods currently available to you are displayed securely at checkout.

Can I change or cancel my order?

Contact us as soon as possible at support@juneria.com. Changes cannot be guaranteed after fulfilment begins.

What if my item arrives damaged, defective, or incorrect?

Email us with your order number, a description of the issue, and photographs where helpful. Your statutory consumer rights are not affected.

Can I return an item?

Yes, eligible returns are handled under our Return & Refund Policy, including applicable UK cancellation rights.

How can I contact Juneria?

Email: support@juneria.com. We aim to respond within 24 hours.